Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Raw Bella:
In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.
All new guests must have an initial style consultation and allergy test before they are able to book a colour service.
We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service.
Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.
We offer a free initial style consultation with no obligation to book an appointment with us. This allows you to get to know our team, gain some valuable advice and decide whether our salon is the right fit for you.
Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.
This precautionary measure helps ensure that we can safely apply Aveda colour to your hair without risk of a reaction.
We have a tiered price system where you pay for the level of Stylist that you see. A Stylist’s level is determined by their experience, skill and popularity.
We understand that our guests have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent way of pricing our services.
It also empowers our stylists to be creative by removing the restrictions set by the conventional ‘one size fits all’ approach.
We require guests to have an in-salon colour consultation in order book out the correct amount of time for your appointment and give you an accurate price for the service.
It also helps us to assess your hair and do any necessary tests.
In order to secure your ideal appointment time, please be sure to book your appointment 6-8 weeks in advance. Dates can be changed if necessary.
Evenings and Weekend appointments are our most popular times and we advise to book at least two appointments in advance to avoid disappointment.
We politely request that all guests let us know if they can’t make an appointment as soon as possible.
We need a minimum of 24 hours notice for cancellations, as we can fill that appointment space with a guest on our waiting list.
We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the stylists other guests for the day aren’t affected.
At Raw Bella, we have carefully chosen to work with Aveda, who are world leaders in producing the highest quality hair and beauty products using ethically sourced ingredients.
We also use Aveda Colour – A uniquely conditioning colour formula that is up to 99% naturally derived from natural plant extracts.
If you are unhappy with your hair, please let your stylist or a member of our team know as soon as possible.
We will do everything that we possibly can to remedy anything that you don’t like about your hair, until you are happy with the result.
As a general rule we do not give refunds. If you are unhappy with your hair, we will work hard to correct it until you are happy.
We will refund products that with the presentation of the receipt. If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that is more suitable.
Guests are able to take advantage of our complimentary fringe trim service. No need to book an appointment, just pop in the salon Monday – Friday 9am – 7pm (subject to availability).
This service included the reshaping of an existing fringe. Unfortunately we are unable to create/ cut-in a new fringe unless you are having a Cut or Blow-dry service.
We accept all major Credit & Debit cards including Visa, Mastercard & American Express.